OUR PROCESS / OUR BELIEF

Our Process

Our process is what you will enjoy the most!

  1. Initial Contact - Call our main number or send an email request for a consultation
  2. Schedule - Schedule a time for one of our window covering experts to come to your home for a convenient in-home consultation
  3. Appt - On the day and time of the scheduled consultation, one of our knowledgeable and trained experts will arrive at your door with many gorgeous and unique window covering options
  4. Samples - After evaluating the floor plan of the home, the positioning of the windows, home décor, etc….our team member will bring in samples of various recommended options
  5. Brainstorming – this is where the fun really begins! We work with each client to come up with the perfect window covering solutions for their home
  6. Pricing Options – Based on our brainstorming session, we will give you options on the various products that were selected
  7. Ordering – Once all of the products, colors and prices have been selected, the order is officially placed!
  8. Installation – One of our incredible installers will call you as soon as your products are ready for installation
  9. Warranty – Most all products are covered under a limited lifetime warranty and are covered as long as you live in the home, just call our main number and schedule the repair…it’s that easy!

NOTE: All of the above steps, excluding #7, are 100% free! That’s right! We do not charge for anything but the product! Everything else is free of charge!

Our Beliefs

Our main objective is and always has been to accommodate our customers with the best pricing, best service and highest quality products available in the industry. Based on these beliefs, we have developed our entire business and processes around these core principles. That’s right! Can you imagine…a company that is built to accommodate your needs? Our family’s window covering business was founded on these principles decades ago and we have been emulating it here in Austin for many years. We attribute all of our success to this model and to the beliefs our family instilled in us so many years ago.

We believe in these three core principles (QIS):

Quality - Quality of products, of customer experience and customer relationship.

Integrity – Maintaining the integrity of our words, our business practices and products

Service – Key element to the success and failure of all businesses, one that we remain focused on every minute of every day